Effective Date: 02/04/2025

Welcome to Marketrix Inc. (“Marketrix,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our platform, including our website, Chrome extension, AI-powered in-app support, and related services (collectively, the “Services”). By accessing or using Marketrix, you agree to these Terms.

1. Use of Services

• You must be at least 18 years old or have legal parental/guardian consent to use our Services.
• You agree not to misuse, reverse-engineer, or exploit our platform for unauthorized purposes.
• We reserve the right to suspend or terminate your access if we detect misuse, fraud, or any violation of these Terms.

2. Account Registration & Security

• You may need to create an account to use certain features. You are responsible for keeping your account credentials secure.
• We are not responsible for any unauthorized access to your account resulting from negligence.

3. Pricing, Payments & Subscriptions

• Certain Marketrix services require payment. Subscription fees, billing cycles, and refund policies are outlined at the point of purchase.
• All payments are non-refundable unless stated otherwise.
• We reserve the right to modify our pricing structure with prior notice.

4. Intellectual Property

• Marketrix retains all ownership rights, trademarks, and copyrights associated with the platform and its technology.
• You may not copy, distribute, or use any of our proprietary software, branding, or materials without our written consent.

5. Limitations of Liability

• Marketrix is provided “as is” without warranties of any kind, including merchantability or fitness for a particular purpose.
• We are not liable for direct, indirect, incidental, or consequential damages arising from your use of our Services.

6. Data & Privacy

• By using Marketrix, you agree to our data collection and privacy policies, as outlined in our Privacy Policy below.
• We do not sell personal data and use collected information only to enhance your user experience.

7. Third-Party Services

• Marketrix may integrate with third-party tools (e.g., Zendesk, Intercom, CRM platforms). Your use of such tools is subject to their respective terms.
• We are not responsible for third-party services or their data practices.

8. Termination

• You may stop using Marketrix at any time. We reserve the right to terminate your access if you violate these Terms.

9. Changes to Terms

• We may update these Terms periodically. Continued use of our Services constitutes acceptance of the revised Terms.

10. Contact Information

For questions, concerns, or legal inquiries, contact us at: support@marketrix.ai